Service

At Lokstoredigital e.K. we place great value on thorough service. The following is how we support you in getting the best out of your devices and installations.

Remote support

We are here for you after the purchase and the installation as well. When something goes wrong with the installation or the software, it usually helps if we dial into your computer and see the problem for ourselves.

What you need for it

A good and, above all, stable internet connection on your railway computer.
The current version of TeamViewer, installed before the appointment.

Download TeamViewer for free

What remote support costs

A remote appointment costs 30 euros per 30 minutes started. Appointments are arranged by phone.

Phone support hours: Tuesday 16:00 – 20:00
Phone: 06343 7007476
E-mail: info@lokstoredigital.de

Cable colours

Customers often ask which cables we use and which gauge for what. Having wired a good many layouts, we have put our list here. Every cable is available in the shop.

Cables in the shop

Documentation

LoDi forum

In the forum experienced users are ready to help – often faster than we could, and around the clock. lodi-forum.de